FREQUENTLY ASKED QUESTIONS
Q1 : I have forgotten my password. What should I do?
Method 1:You can perform a password reset if you have set up a password reset email. Alternatively, you have to answer 2 security questions correctly. Click ‘Forgot Password’ on the SLS login page for password reset.
|Method 2: You can report the need for password reset/unlock account by filling in the online form (go.gov.sg/slsloginissues). Your Date of Birth (DOB) will be used for verification purpose.|
: I have forgotten my username. What should I do?
Q3 : My account has been locked. What should I do?
Your account will be locked after 6 consecutive attempts to log in with an incorrect password.
Q4 : I used the “FORGOT PASSWORD” function but I cannot find my password reset email. What can I do?
If you cannot see the email in your inbox, it may be in the spam or junk email folder.
Note: The URL in the email will expire within 10 minutes. If the URL has expired, go to the login page and select "Forget Password" to try again.
Q5 : Which operating system (OS) will SLS operate on?
SLS is accessible through the latest internet browsers (Internet Explorer 11, Google Chrome, FireFox or Safari).